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Posts tagged “dotmac

Apple admits MobileMe launch issues, gives 30-day credit to subscribers

When Apple’s MobileMe service launched last week things didn’t exactly go as planned and the four hour maintenance window turned into 48-ish. Then, when it was finally stable, what was advertised as a “push” service had turned into a “near-instant” syncing of data, which translates into push from your iPhone but checking for updates every 15-minutes from your Mac or PC.

Oops.

Apple says their sorry and is giving MobileMe subscribers a free 30-day extension to their account. If you check your account page and DON’T see the extension just yet, give it a couple weeks and it should be there.

If your service is about to expire, according to an Apple support page “your account will not expire until your 30-day extension has been applied and you have reached your new expiration date. If you recently received an email stating your account will expire soon (or you say a similar message when using MobileMe), please ignore it.”

For more info about the extension check out this page.

[Via Gizmodo]

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MobileMe back to stay?

After trying to get into MobileMe three times in the last hour and succeeding (imagine that), it looks like the new service might be here to stay this time.

Cross your fingers, but if you’re a .Mac / MobileMe user go check it out and see if you have success too–just go to me.com and after a few seconds you should see the above login page.


MobileMe lives…sort of… [UPDATED]

mobileme_login_page.jpg

After a bit of a rocky start, Apple’s new .Mac replacement, MobileMe, seems to be alive now.

For most of the day the me.com domain has been simply forwarding to the MobileMe info page but if you go to me.com right now you should get the login page.

Sooner or later.

It didn’t work for me the first time, but the second time it did. Things seem a bit slow but hopefully that will change as the day goes on. For example, the calendar loaded pretty quickly…or so it seemed, but then it popped up a rather generic error message saying simply “Calendar could not complete your action because of a server error. Please try again.”

I did, same problem.

Growing pains, I suppose. Hopefully it will get better soon.

I haven’t seen anyone really slamming Apple for what I would consider a botched service upgrade. If MobileMe was Microsoft’s and the same thing had happened with the rollout, I can’t help but think tech bloggers all across the net would be ranting and raving about how MS screwed it up.

…while I’m typing this I see that the service has gone down again and the homepage now redirects to the product info page. Your milage may vary, I suppose. Lucky I got that login page screenshot when I did, I guess. (sigh)

UPDATE: About 25 hours since .Mac went to sleep and the cutover to MobileMe began in Cupertino. Unfortunately as of two minutes ago the new MobileMe service is still offline. With any luck things will be more stable tomorrow and we can start checking out the service itself and not just the product info page.

UPDATE 2: It’s about 6:30am in California right now and MobileMe is still having some trouble. Occasionally it’s up, but most of the time the browser waits for a while on the server trying to load the login page, then eventually forwards to a page that says basically that they are working on it.

UPDATE 3: I hope I don’t jinx things, but it looks like the service might finally be up to stay. For more info check out this post.


MobileMe up, then down

Last night at 8pm (they pushed it back a couple of hours from the planned 6pm) Apple engineers took .Mac offline and began cutting over to the new MobileMe service.

The upgrade seemed to go okay, then things got really slow and the service went offline again which is where it sits at the moment; if you try and go to me.com it redirects you to the product info page instead of giving you a sign-in page.

No word on when it will be live again, but I’m sure the folks are aiming for ASAP.


MobileMe launching tomorrow evening

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Apple is getting ready to launch their new MobileMe service, an upgrade to their .Mac service, July 9th beginning at 6pm.

At that time .Mac will go offline and will not be accessible while the upgrade/migration is taking place and being tested with the only exception being .Mac email which will continue to be available.

They are not sure exactly how long after 6pm the new MobileMe service will be live but their maintenance window is scheduled to end at midnight so by then is a good guess.

The boxed version of MobileMe has been added to Apple’s online store as well as to Amazon but it won’t begin shipping until July 12th.

For more info about MobileMe check out the product page here.

[Via TUAW]


Apple posts tour of MobileMe

mobileme.jpg

If you caught the announcements from WWDC this morning you know that .Mac is being replaced in July by MobileMe.

Apple calls it “Exchange for the rest of us”, but what exactly does that mean?

Think of it as one spot to hold all of your data (email messages, files, contacts, appointments, etc.) that keeps your PC, Mac, iPhone and/or iPod touch in sync so you always have what you want when you want it.

Okay, good marketing speak but what does it really mean?

To help with the confusion Apple has posted a guided tour of what the new service will offer which you can check out for yourself here.

[Via TUAW]


Apple talks 3G iPhone, MobileMe, 2.0 firmware, App Store at WWDC

3g_iphone The keynote at WWDC 08 just wrapped up and while there weren’t any real surprises it was still nice to get confirmation on two Apple rumors: the 3G iPhone is real and so is MobileMe.

First up, the new iPhone.

The original iPhone was and still is a very successful product launch and the new one looks to be even more so with the biggest barrier being removed–price.

The new iPhone will start at $199 for the 8GB version and $299 for the 16GB version and features will include:

  • Same excellent screen
  • 3G data speed (roughly 2.8x the speed of EDGE)
  • GPS
  • Flush headphone jack
  • Thinner than original model
  • “Dramatically” improved audio
  • Battery life: 300 hours standby, 10 hours of 2G talk time, 5 hours of 3G talk time, 5-6 hours of high-speed browsing, 7 hours of video, 24 hours of audio

Look for the 3G iPhone to be available in 22 countries on on July 11th and eventually be available in over 70.

Apple also used the keynote to talk about the upcoming replacement to .Mac called MobileMe.

MobileMe will be a web service that can keep a Mac, PC and iPhone in sync with email, contacts and calendar events and works with Outlook on the PC.

MobileMe will also include a gallery feature that can sync photos from your iPhone. Look for the new MobileMe service to launch in July and current .Mac subscribers will be automatically moved over to the new service.

Apple also talked a bit about the upcoming 2.0 firmware for the original iPhone and the iPod Touch.

Some of the new features in the 2.0 firmware will be:

  • Ability to search contacts with live results
  • Full iWork document support
  • Support for MS Word, Excel and PowerPoint files
  • Ability to bulk delete and move messages
  • Ability to save pictures send to you
  • New calculator with scientific mode when the iPhone/iPod Touch is held sideways
  • Parental controls
  • Enhanced language support
  • App Store

Look for the new 2.0 firmware to be a free down for iPhones and a $9.99 upgrade for iPod Touch owners when it hits in July.

There was also minor mention of OS 10.6, aka “Snow Leopard” but not much was said about it.

If you were holding your breath for the Fusion rumor to pan out guess it’s time to move on–no new computer was announced.

Thanks MacRumors for the live coverage!


.Mac being renamed ‘Mobile Me’?

dotmac.jpg

One of the announcements expected to come out of Apple’s WWDC (World Wide Developers Conference) is an update to the companies .Mac service.

The evidence so far is:

  • In the latest iPhone SDK developers at Coding Robots noticed a new sting for something called “Mobile Me”.
  • In January 2007 the domain mobileme.com was picked up by Apple and in early 2006 they applied for a trademark for the name “Mobile Me”.
  • .Mac is overdue for an update.

We’ll find out for sure on June 9th when Steve Jobs delivers his keynote, but it’s looks like there’s a very good chance this rumor will be true.

[Via TUAW]