Jobs admits MobileMe ‘not up to Apple’s standards’ [UPDATED]
In an internal email sent to Apple employees by Steve Jobs obtained by Ars Technica he admits that MobileMe was launched too early and that it was “not up to Apple’s standards.”
Jobs believes that the service needed more time and testing and should have been rolled out slowly in phases instead of all of the new features being launched at once.
On a roll admitting to problems, Jobs also admits that “it was a mistake to launch MobileMe at the same time as iPhone 3G, iPhone 2.0 software and the App Store…We all had more than enough to do, and MobileMe could have been delayed without consequence.”
No arguments there.
“The MobileMe launch clearly demonstrates that we have more to learn about Internet services…And learn we will. The vision of MobileMe is both exciting and ambitious, and we will press on to make it a service we are all proud of by the end of this year.”
Jobs also mentioned that Eddy Cue, vice president for iTunes, will now also be in charge of the App Store and MobileMe groups.
With people already mocking the service by calling it names like “Mobile Fail” and “Fail Me”, no where to go but up, I suppose. It really does have some great potential. I couldn’t imagine not having wireless contacts and calendar syncing now that I’m been spoiled.
UPDATE: After initially being reluctant to publish it, Ars Technica has gone ahead and released the full content of Jobs’ email. To save you a click, here it is:
The launch of MobileMe was not our finest hour. There are several things we could have done better:
– MobileMe was simply not up to Apple’s standards – it clearly needed more time and testing.
– Rather than launch MobileMe as a monolithic service, we could have launched over-the-air syncing with iPhone to begin with, followed by the web applications one by one – Mail first, followed 30 days later (if things went well with Mail) by Calendar, then 30 days later by Contacts.
– It was a mistake to launch MobileMe at the same time as iPhone 3G, iPhone 2.0 software and the App Store. We all had more than enough to do, and MobileMe could have been delayed without consequence.
We are taking many steps to learn from this experience so that we can grow MobileMe into a service that our customers will love. One step that I can share with you today is that the MobileMe team will now report to Eddy Cue, who will lead all of our internet services – iTunes, the App Store and, starting today, MobileMe. Eddy’s new title will be Vice President, Internet Services and he will now report directly to me.
The MobileMe launch clearly demonstrates that we have more to learn about Internet services. And learn we will. The vision of MobileMe is both exciting and ambitious, and we will press on to make it a service we are all proud of by the end of this year.
[Via Ars Technica]