SAP forces users from Standard to Enterprise support
On July 16th software maker SAP announced that their Standard Support is being replaced by Enterprise Support, increasing the cost to Standard Support customers.
As you might expect, the move isn’t exactly popular and the SAP U.K. & Ireland Users Group and Germany’s DSAG are starting to make some noise about it.
Alan Bowling, the group’s chairman, says “the mandatory nature of this change along with the increase in cost has received hugely negative feedback from our membership to date.”
Pricing of the contract will increase from 17% to 22% of the contract value. New customers will get the new pricing beginning immediately, while existing customers will have the increase in phases. The SAP U.K. & Ireland Users Group says that over the next four years this will result in a 29.4% increase.
Bowling says that he’d “encourage all organizations impacted by these changes to examine the potential value of the offering and to contact SAP to provide their feedback on this price increase.” He would also like to “encourage SAP to reconsider this mandatory price rise so that organizations not requiring the extra level of support provided in Enterprise Support do not have to pay for feature they do not require.”