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SP3 for Windows XP causing some computers to reboot endlessly

Microsoft’s recently released SP3 for their Windows XP operating system seems to be creating some problems for some users trying to use their computer after installing it.

According to a post in Microsoft’s support forum, some users installing SP3 are finding themselves in an endless cycle of rebooting. Computers with this problem seem to have one thing in common: an AMD processor.

According to Jesper Johansson, former program manager for security policy at Microsoft, there are two separate issues going on.

The first issue affects HP computers with AMD processors and has to do with a power management drive file called intelppm.sys. HP (among others) uses the same base image for their Intel-based and AMD-based computers. When this file is install and running it generally isn’t a problem, except during the first reboot after a service pack installation where it causes the machine to either fail to boot or crash and immediately reboot.

The second issue, also seeming to affect only AMD users, involves an error about the computers BIOS though the BIOS is not likely a problem. Johansson says that it may be related to computers with the Asus A8N32-SLI Deluxe motherboard but he can’t say for sure.

Thankfully, Johansson has posted a workaround for each of these two problems. To fix the first issue you’ll need to disable the intelppm.sys file, while users with the second issue will need to plug in a USB flash drive before booting.


2 responses

  1. I was aware of this problem based on the Beta/RC of XP SP3.

    Someone called me yesterday regarding the perpetual re-boot, and guess what, they just applied SP3. It’s an AMD based computer.

    Anyway, I managed to get it “fixed”.

    May 9, 2008 at 10:12 pm

  2. Pingback: Microsoft blocks XP SP3 for HP’s with AMD processors « Dan’s Tech-n-Stuff Weblog